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The Role of Emotional Intelligence in Hiring Decisions

Updated: Dec 13, 2023

In a world where robots are rapidly replacing human labor, emotional intelligence has emerged as the one skill that machines can't quite replicate. Emotional intelligence refers to the ability to understand and manage one's own emotions, as well as the emotions of others. It's the secret sauce that makes us human, and it's becoming increasingly important in the workplace. In fact, research has shown that emotional intelligence can be a better predictor of job performance than technical skills or experience alone.

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So, whether you're a job seeker or a hiring manager, it's time to brush up on your emotional intelligence skills. In this article, we'll explore the fascinating world of emotional intelligence in the workplace and how it can help organizations build stronger and more effective teams. We'll examine the different methods used to assess emotional intelligence, and provide practical tips on how to incorporate emotional intelligence into your hiring decisions. So, grab a cup of coffee and let's dive in!


Emotional intelligence (EI) is a critical factor in the workplace. It refers to the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. In recent years, EI has become increasingly important in the hiring process. Employers are realizing that employees who possess high levels of emotional intelligence can have a significant impact on the organization's overall success. In this blog post, we'll explore the role of emotional intelligence in hiring decisions.

First, let's define what emotional intelligence is. According to Daniel Goleman, the author of the book "Emotional Intelligence: Why It Can Matter More Than IQ," emotional intelligence has five components:

  1. Self-awareness: the ability to recognize and understand your own emotions, as well as how they affect your thoughts and behavior.

  2. Self-regulation: the ability to control your emotions and impulses, and to adapt to changing circumstances.

  3. Motivation: the ability to set goals and work towards achieving them, even in the face of challenges and obstacles.

  4. Empathy: the ability to understand and relate to the emotions of others.

  5. Social skills: the ability to communicate effectively, build relationships, and work collaboratively with others.

Now that we have a better understanding of emotional intelligence, let's explore its role in hiring decisions.

1. Better Job Performance

Employees with high levels of emotional intelligence are more likely to perform well on the job. They are better able to manage their emotions and work effectively with others, which leads to increased productivity, better decision-making, and improved job satisfaction.

2. Improved Teamwork

Teamwork is essential in most workplaces, and employees with high levels of emotional intelligence are better able to work effectively with others. They are more likely to be empathetic, communicate effectively, and collaborate to achieve common goals.

3. Better Customer Service

In customer-facing roles, emotional intelligence is particularly important. Employees who can understand and relate to customers' emotions are better able to provide excellent customer service, which can lead to increased customer satisfaction and loyalty.

4. Reduced Turnover

Employees who feel valued and supported are more likely to stay with an organization long-term. Hiring employees with high levels of emotional intelligence can help to create a positive work environment, which can reduce turnover and save the organization time and money on recruitment and training.

5. Improved Leadership

Leaders with high levels of emotional intelligence are better able to inspire and motivate their teams. They can communicate effectively, build strong relationships, and make decisions that take into account the needs and emotions of their team members.


To finish things off, it's possible to conclude that emotional intelligence is an important factor to consider when making hiring decisions. Employees with high levels of emotional intelligence can have a significant impact on the organization's overall success. They are better able to perform well on the job, work effectively with others, provide excellent customer service, reduce turnover, and improve leadership. When hiring new employees, it's essential to consider not only their qualifications and experience but also their emotional intelligence.

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  • Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ. Bantam Books.

  • Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? In P. Salovey & D. Sluyter (Eds.), Emotional development and emotional intelligence: Implications for educators (pp. 3-31). Basic Books.

  • Brackett, M. A., & Salovey, P. (2006). Measuring emotional intelligence with the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT). Psicothema, 18, 34-41.

  • Joseph, D. L., & Newman, D. A. (2010). Emotional intelligence: An integrative meta-analysis and cascading model. Journal of Applied Psychology, 95, 54-78.

  • Van Rooy, D. L., & Viswesvaran, C. (2004). Emotional intelligence: A meta-analytic investigation of predictive validity and nomological net. Journal of Vocational Behavior, 65, 71-95.

  • Wong, C. S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. Leadership Quarterly, 13, 243-274.

  • Ashkanasy, N. M., & Daus, C. S. (2005). Rumors of the death of emotional intelligence in organizational behavior are vastly exaggerated. Journal of Organizational Behavior, 26, 441-452.

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